helenjj 페이퍼

전체 5

FOOD & BEVERAGE OPERATIONS

Jung, Hye Ran / 정혜란 | 유페이퍼 | 8,000원 구매

0 0 21 10 0 0 2024-10-15

The hospitality food and beverage sector is a very important sector that contributes significantly to the financial success of the hotel and the overall experience of the customer. For professional hoteliers, these standard service operating procedures, contextual manuals, and checklists will help service professionals provide satisfactory experience services to customers, impr..

Guest Relation Operation

Jung Hye Ran / 정혜란 | 유페이퍼 | 8,000원 구매

0 0 122 11 0 0 2024-10-14

With this standard service operation for Professional Hotelier, we hope that customer relations professionals will be able to handle customer complaints and resolve issues in a way that meets the responsibilities of the hotel, thereby strengthening their practical capabilities to ensure that customers have a comfortable and pleasant stay. This includes quickly and effectively a..

Front Office Operation

Jung, Hye Ran | 유페이퍼 | 8,000원 구매

0 0 49 7 0 0 2024-09-10

Hotel front office operation introduces a practical approach to hotel SOP and examines the hotel front office management method based on the standard operating procedure of room sales and the author's field experience. Through the practical theory of hotel front office operation, the basic and overall contents of the hotel front SOP practice can be understood as follows. It dea..

Principle of Service Management

정혜란 | 유페이퍼 | 8,000원 구매

0 0 232 5 0 0 2024-08-30

The principles of service management examine the most common service elements required to achieve effective service processes and designs, including the understanding of basic services and the design of a company's service organizational culture for customer satisfaction at the counter, which is a service.

Customer Relationship Management

정혜란 | 유페이퍼 | 8,000원 구매

0 0 225 4 0 0 2024-08-30

The theory of service relationship management represents a dynamic and multifaceted framework that integrates various dimensions of organizational strategy and customer-centricity. At its core, this theoretical paradigm encompasses a comprehensive understanding of service, a relentless focus on customer satisfaction, and the pivotal roles of leadership, followership, empowerme..