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Guest Relation Operation

SOP for Professional Hotelier

#GRO #Hotelier #SOP
PDF 구매시 다운가능 126p 0.7 MB 사회과학 Jung Hye Ran / 정혜란 유페이퍼 모두
With this standard service operation for Professional Hotelier, we hope that customer relations professionals will be able to handle customer complaints and resolve issues in a way that meets the responsibilities of the hotel, thereby strengthening their practical capabilities to ensure that customers have a comfortable and pleasant stay. This includes quickly and effectively addressing issues, de..
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With this standard service operation for Professional Hotelier, we hope that customer relations professionals will be able to handle customer complaints and resolve issues in a way that meets the responsibilities of the hotel, thereby strengthening their practical capabilities to ensure that customers have a comfortable and pleasant stay. This includes quickly and effectively addressing issues, demonstrating empathy, and finding the right solution to meet customer expectations while considering the financial impact on the hotel.
JUNG, HYE RAN Ph.D.
Dept. Global Hotel Management
극동대학교 경영호텔대학 경영호텔학부장
극동대학교 전) 대외협력처장
Hilton Hotel (Sydney) Room Division Director
Hilton Hotel (Hognkong) Guest Relation Manager
Hyatt Hotel (Tokyo) Guest Relation Officer
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